Client Services Manager

Location: UK or Europe or USA

Hours: 40 hours

Salary: £25,000 - £35,000 p/a

People are our biggest asset. We can provide you with the skills and opportunity to develop and reach your full potential – what’s most important is that you’re a good fit and willing to learn. We know that there is no such thing as the perfect applicant with the complete set of skills. We believe in a challenger mindset at 5874 and if you feel that you could challenge and develop into this role, then we want to hear from you.

What we’re looking for from you:

  • You’re someone who brings ideas to the table and likes to get stuck in
  • You’re not afraid to speak your mind
  • You’re a natural problem-solver and like to be challenged
  • You’ve got a positive, can-do attitude

The Role

We are looking for a driven and experienced Client Services Manager to join our team. You will work in a very busy, Birmingham based, full-service creative agency across a huge range of different projects, working with various clients to create clear roadmaps and put their goals into deliverable plans that the creative and development teams can action.

You’ll be part of a growing team that strive for perfection, delivering results that exceed client expectations and are more importantly, delivered on time. You will be able to effectively manage multiple projects at once, leading and motivating your team through an organised and efficient management style.

Ideally you will have around 2-3 years’ experience in an agency environment, have built long-lasting client relationships and thrive in a fast-paced, ever-changing environment.

Job Responsibilities

Leading a variety of projects, including managing clients, schedules and budgets – you’ll be the primary point of contact for clients
Proactively working to find new solutions and opportunities to improve clients’ eCommerce businesses
Working closely with the creative, development and management teams to deliver client briefs and integrate new clients into the business
Communicating project schedules with the wider team and sharing strategies for further growth with the client services team
Providing outstanding client service, ensuring regular contact is made
Motivate your project team, leading them to produce work of the highest quality

Essential Skills

Experience developing and managing strong stakeholder relationships
Exposure to software, including Jira, Confluence and other similar project management support tools
Excellent written and verbal communication skills
Deep understanding of eCommerce, digital marketing and retail processes
Able to think logically and creatively with an enthusiastic approach to problem-solving
Able to lead a project team confidently, managing resources and providing direction
Thrive in a fast-paced environment and passionate about company growth and expansion

Bonus Skills

Experience using the BigCommerce platform is a plus
Experience using analytics platforms and extracting insights for reports and analysis

Benefits

Mentoring, support and training where required in order to empower your career.
Opportunity for flexible working.
Workplace pensions.
Healthcare scheme.
20 days holiday a year rising one a year to a max of 25
Day off on your birthday.
Free office snacks.
After 5 years with 5874, we reward people with a 4 week paid sabbatical to be used during that calendar year!

How to apply

Complete the application form below and upload your CV. If successful, we’ll be in touch to arrange an interview with you. Good luck!

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