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eCommerce Client Relationship Manager

Location

UK based & Hybrid

Hours

Full Time / Part Time

Salary

£30k-£50k base plus commission

Our commitment to you

At 5874, we care about people and we want to prioritise you as an individual. We can provide you with the skills and opportunity to develop and reach your full potential – what’s most important is that you’re a good fit and willing to learn  – what you don’t know we can teach you. If you feel you are up for this role, then we want to hear from you.

Our expectations of you

A people person with an ability to communicate confidently with colleagues and clients from all levels and backgrounds

You have strong negotiation and influencing skills

Self-motivated, resilient and have a strong work ethic

You’re innovative with a level of creativity when it comes to thinking of new sales opportunities

An ability to research and keep on top of developments in the industry

Commercially savvy and aware

Hybrid Working

Here at 5874 Commerce, we want to support our colleagues to do their best work, have a good work life balance, work flexibly whilst staying connected and getting the job done. That’s why we’ve introduced a Hybrid Working Policy which you can learn more about here.

The Role

Working in the UK region, you will be our client’s trusted advisor, managing the relationship and be focused on growth for them and for us.  You will work in a very busy, full-service eCommerce agency and be part of a growing team that strives for perfection, delivering results that exceed client expectations and are more importantly, delivered on time.

Responsibilities

ensuring your existing clients are satisfied through after-sales care, as well as gaining and using feedback

understanding and helping to meet the targets and aims of the client.

researching industry trends and providing advice to colleagues about client strategy or new sales opportunities

giving presentations to clients about products or services

acting as a point of contact for complaints and escalating issues as appropriate

ensuring that the terms of a contract are adhered to by both the company and the client

Essential Skills

Excellent written and verbal communication skills

Able to think logically and creatively with an enthusiastic approach to problem-solving

Thrive in a fast-paced environment and passionate about company growth and expansion

Bonus Skills

Experience working with BigCommerce

Experience developing and managing strong stakeholder relationships

An understanding of eCommerce, digital marketing and retail processes

Experience using analytics platforms and extracting insights for reports and analysis

Exposure to software, including Jira, Confluence and other similar project management support tools

Benefits

25 days holiday rising one a year to a max of 30 plus public holidays

Day off on your birthday

Buy and Sell up to 5 days holiday

4 week paid sabbatical after spending 5 years with us

Flexible working

Workplace pension scheme

EV salary sacrifice scheme

Private Healthcare scheme

Mentoring, support and Learning & Development program to empower your career

58 Discount Box

Free office snacks!