The Ultimate Guide to Returns in Retail
Consumer expectations rocketed during the Covid-19 pandemic. As online sales and impulse purchases increased, so did product returns. They’re not slowing down, either.
Is the answer to customer satisfaction really free returns? Does a longer returns period mean greater customer retention? And what does all of this mean for the environment?
5874 Commerce ordered from 100 merchants, analysing their returns process in order to see what works and what doesn’t.
This FREE whitepaper includes:
- Returns policies & the rights of the consumer
- How the returns process can vary between retailers
- Returns and the environment
- Returns and customer retention
- The impact of the Covid-19 pandemic on returns
Featuring merchants such as Boots, Marks & Spencer, Argos and many more. With insights from BigCommerce, Brightpearl, Akeneo and more key ecommerce partners.
Get Your Free Returns in Retail Guide!
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