Returns in Retail: How eCommerce Returns Impact Customer Experience

Your relationship with a customer doesn't end at the checkout. In fact, how you handle a return can be the deciding factor in whether they ever shop with you again.

"Returns in Retail" is your guide to transforming a traditionally negative experience into a positive touchpoint. We explore how leading retailers are using seamless returns to build trust, encourage exchanges, and drive long-term customer lifetime value.

Inside this whitepaper:

• The CX Impact: Why a transparent returns policy is your best conversion tool.
• Frictionless Returns: How to remove the barriers that frustrate customers.
• From Refund to Exchange: Tactics to save the sale when a return happens.
• Building Trust: Using your returns process as a competitive advantage.