Specialised lighting retailer catering to electricians, retailers, and events & theatre industries.
UltraLEDs is a specialised retailer catering to electricians, retailers, and events & theatre industries. Renowned for their extensive stock portfolio and expertise, they aim to enhance their brand image and expand internationally, all from their 17,000 square foot production facility and warehouse in Manchester.
On initial investigations, 5874 found that the storefront had not been upgraded since its development in 2019, so was several years out of date. Because of this, there was also a sense that the site wasn’t a good reflection of who they are as a business now. UltraLEDs are more confident than ever in who they are and what they do, and this is something that their website needed to showcase.
When the client came to 5874, it was using Nextopia as its chosen Search and Merchandising platform. However, as Nextopia was end of life at this point, this would have to be replaced with a more fitting alternative.
There were also issues surrounding stock management and delivery methods that the client wanted to improve upon. As well as selling stock from its warehouse, UltraLEDs wanted customers to be able to order stock that is still due to arrive via purchase order. This would mean that customers don’t have to wait for stock to physically arrive in the client’s warehouse before making a purchase and securing their desired product. In addition to this, the client wanted its users to be able to pre-select a date for delivery for when all their products are available. These stock and delivery solutions would therefore contribute to a seamless and tailored shopping experience.
Finally, 5874 would need to enhance the client’s ecommerce event tracking capabilities, giving them the knowledge they need to grow and scale their business going forward, with a view to internationalisation.
In addition to adopting a Headless framework, a number of integrations with our tech partners were leveraged throughout the project to achieve the desired results for the client. In order to give the client a high level of control over their headless site, 5874 decided that Builder.io should be used for its visual editor and drag and drop capabilities. This included campaign pages and allowing for A/B testing that would enable UltraLEDs to learn more about their users and provide the best possible experience for them.
In order to advance Search and Merchandising capabilities for UltraLEDs, 5874 suggested Searchspring as an alternative to their current end of life platform. Searchspring was chosen as its much more lightweight than their original platform which was a javascript integration, and it also allows for a greater level of personalisation and advanced search and merch functionality. By integrating Searchspring into BigCommerce, facilities across both product and blog/article content were advanced dramatically. Features introduced by Searchspring include personalised recommendations, product add-ons, boosting rules applied to product pages on category pages and blog/product search and filtering. The implementation of Searchspring also meant that Searchspring-driven widgets and components became available to the client, which could then be added to pages via Builder.io.
One way 5874 improved site functionality was by introducing a Stock Calculator App. This app syncs warehouse stock counts with purchase orders through BigCommerce, enabling efficient pre-orders. A calendar date picker at checkout lets users receive multiple items in a single shipment. These features allow B2B customers to self-serve easily.
Defaults were used to create customer groups, each linked to a price list. The Price List App syncs prices from Brightpearl into BigCommerce, ensuring centrally controlled pricing.
To enhance the client’s headless site and user experience, 5874 improved Product Display Pages. Downloadable technical documents help customers make informed decisions, while cross-selling functionality displays sample products on PDPs. Customers can also request tailored quotes for multiple products. UltraLEDs received customizable templates for different product types, giving them control over product displays.
To support UltraLEDs’ growth, 5874 built a custom data layer configured via Google Tag Manager for enhanced ecommerce tracking in GA4. Improved tracking allows the client to monitor project success and confidently pursue further growth.
BigCommerce, Searchspring, Vercel, Builder.io, Feedonomics, dotdigital, ShipperHQ, Brightpearl
With a dynamic Headless architecture, the new platform offered enhanced flexibility, scalability, and performance. The integration with Brightpearl streamlined backend operations, improving efficiency and data management. Moreover, the revamped CMS empowered UltraLEDs to curate engaging content and marketing campaigns, driving customer engagement and sales.
The replatforming of UltraLEDs from an outdated BigCommerce Stencil storefront to a Headless architecture marked a significant milestone in their digital transformation journey. By addressing key challenges and leveraging innovative solutions, UltraLEDs now boasts a modern, responsive, and feature-rich online platform, poised to achieve their ambitious growth targets and better serve their diverse clientele.
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